Dear Michael Edwards – Well, we closed escrow yesterday and I have to tell you that, of all the properties we’ve bought and sold over the years, this experience was by far the most enjoyable. I say that, not only from a process standpoint but also from a personal relationship perspective. There are always issues that arise in real estate deals. Nothing is ever simple anymore – lots of moving parts to be attended to. But you were always, either on top of those issues as they arose, or you had anticipated them ahead of time and had the solution already “baked in” and ready to go. Nothing ever went from being an issue to being a problem that we had to worry about. From staging the place for showing and handling the photoshoots of the house, to coordinating all the various players (i.e., cleaning crew, gardener, escrow, title and buying agent) you made sure it all worked seamlessly. I told you this last week when we saw each other, you are “The Hardest Working Man in Real Estate”. You should have that printed on your business cards.
As you are aware, you came recommended by one of your former clients and someone with whom we have had a working relationship for years. She is someone who values quality and service in what she does, as well as in others, so I knew that when she recommended you so highly you must have really impressed her, which is something that gave us a great deal of comfort. We were not disappointed. It goes without saying that we will also recommend you highly.
From a personal standpoint, I can usually tell when someone is just “very good” at their job and makes sure that the customer is always taken care of, vs someone who is genuinely concerned for your welfare and satisfaction. While you are most certainly good at your job, you are definitely in the latter group. You always went above and beyond to follow-up quickly with us on every detail, but also made sure that we were happy with the way in which things were handled. But what was even more satisfying to me personally was that through this process, we connected on a personal level and that is a rarity in today’s world and that engendered a trust that is also hard to come by. You also knew that this was a house that Ginny’s Great-Grandfather had built over 120 years ago and that selling the property was going to be an emotional experience for us. You handled that part of it exceptionally well. Thank you for that.
Michael, we wish you and your family all the best. These are challenging times and we all have to take care of ourselves as well as those around us. Stay safe.